Refund--Return-Policy
We want you to be thrilled with your purchase! If you’re not completely satisfied, please review our detailed return and refund guidelines below:
Return Window
You may initiate a return within 30 days of delivery (as confirmed by your shipping tracking number). Returns requested after this period cannot be accepted, and no refunds will be issued.
Eligibility for Returns
To qualify for a return, items must meet the following criteria:
- Unworn, unwashed, and in their original, sellable condition
- All original tags, labels, and packaging intact (if applicable)
- Free from stains, odors, damage, or signs of use
Non-Returnable Items
For hygiene and safety reasons, the following items are final sale and non-returnable (clearly marked on product pages):
- Items labeled “Final Sale”
- Custom or personalized products
Exchanges
We do not offer direct exchanges for size, color, or style. If you wish to receive a different item:
1. Place a new order for the desired product.
2. Initiate a return for your original item (following the steps below) to receive a refund.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item (e.g., wrong size/color), please contact our support team immediately.
How to Initiate a Return
Before sending any items back, please follow these steps:
1. Email our support team at [email protected] with:
- Your full order number
- Reason for return (e.g., “wrong size,” “defective stitching”)
- Clear photos of the item (required for defective/wrong items—show the issue and original packaging)
2. Our team will review your request within 2–3 business days and confirm if your return is approved.
3. If approved, we will provide detailed return instructions (including address and label, if applicable).
Do not ship items back without prior approval—unauthorized returns will not be processed, and no refunds will be issued.
Refund Processing
- Once we receive and inspect your returned item (allow 5–7 business days for processing after delivery to our warehouse), we will send you an email confirmation of approval or denial.
- Approved refunds will be credited to your original payment method within 5–10 business days.
- Please note: Your bank or credit card issuer may take an additional 3–5 business days to post the refund to your account (this is beyond our control).
Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
1. First, check your bank/card statement (refunds may appear as a “credit” rather than a separate transaction).
2. Contact your bank or card issuer to confirm processing times.
3. If the refund is still missing after following the above steps, email us at [email protected] with your order number and refund reference (if available), and we will investigate promptly.
Canadian Orders – Duties & Taxes
For orders shipped to Canada:
- Import duties, taxes, and customs fees charged by the Canada Border Services Agency (CBSA) or the shipping carrier are non-refundable under any circumstances.
- If you return an item, we will refund only the product price (and original shipping fees, if required by law and the return is due to our error). Duties, taxes, and customs fees are not included in the refund.
If you have any questions or need further assistance, please don’t hesitate to contact our customer support team at [email protected] . We’re here to help!
